Vacora
ProductPricingHelp Center
Sign inGet Started

Product guidance and trust

Help Center

Understand how Vacora works, what Full Review includes, where review signals come from, how changes are controlled, and which boundaries apply to every result.

Start Free Risk Check
  • Review workflow
  • Trust & transparency
  • Privacy
  • FAQ
  • Support

Review workflow

How the Vacora review works

What Vacora checks

Vacora checks seller-provided Amazon Listing text, CSV/Excel rows, and eligible paid image text for configured wording risk signals.

What Full Review includes

Full Review includes full findings, Safe Rewrite, Recheck, and Report/PDF delivery for the reviewed Listing.

How Safe Rewrite works

Safe Rewrite creates more conservative English Listing copy, preserves submitted seller facts, and avoids adding new product claims.

What Recheck does

Recheck runs the rewritten Listing through the same deterministic audit boundary so unresolved signals remain visible before delivery.

Trust and transparency

How the review is governed

Vacora combines deterministic wording checks with controlled Safe Rewrite and Recheck steps. The public explanation focuses on how results are produced, where source authority comes from, and what the service cannot establish.

Deterministic review method

Seller-provided Listing fields are normalized and checked for configured wording patterns. Findings show the matched wording, severity, explanation, and available source posture.

Source posture

Review patterns are informed by Amazon-published materials and relevant publications from regulatory authorities. Public marketplace and community examples may help discover gaps, but they are not treated as policy authority.

Controlled changes

Proposed review changes require bounded scope, regression checks, and guarded activation. Automated collection or model output cannot publish customer-facing review behavior by itself.

Submitted-content boundary

Vacora reviews seller-provided Listing text and eligible confirmed OCR text. It does not sign in to Seller Central, scrape an ASIN, or inspect account history and documents that were not submitted.

Sources and authority

Amazon and official regulatory publications remain the underlying authorities for their own policies and requirements. Some Amazon source pages may require Seller Central access. Vacora is independent from Amazon and does not replace those sources, legal advice, or regulatory review.

Representative official sources

Selected examples only. The relevant source depends on the product and the claim being reviewed.

  • Amazon Seller Central: Product Detail Page Rules ↗

    Listing detail-page and wording-quality context. May require Seller Central access.

  • U.S. FDA: Cosmeceutical ↗

    Medical, drug, and cosmetic claim-boundary context.

  • U.S. FTC: Health Claims ↗

    Health-claim substantiation context.

  • U.S. EPA: Pesticide Devices: A Guide for Consumers ↗

    Pesticide, antimicrobial, and disinfection claim context.

  • U.S. CPSC: Children's Product Certificate ↗

    Children's-product testing and certification claim context.

Known limits

  • The current service reviews Amazon US Listing wording; non-US marketplace policy coverage is outside this product claim.
  • An unknown or unselected category can make results less specific than a recognized category.
  • The review does not inspect packaging evidence, certificates, lab records, account history, or visual-image compliance.
  • No automated review can promise perfect recall, zero false positives, Amazon approval, suppression prevention, or a marketplace outcome.

OCR Image Text Review

OCR Image Text Review is available only to active Pro and Business subscriptions with Complete Review quota available, for up to five product or package images. Free and Single Report do not include it. The extracted text is editable before it is included in the review.

OCR reviews visible words only. Vacora does not perform visual compliance review or judge the image itself.

What the report includes

Risk map

Detected wording signals, severity, source posture, and repeated occurrence coverage.

Rewrite comparison

Original Listing wording beside the Safe Rewrite output generated from submitted facts.

Recheck status

The rewritten Listing is checked again before Report/PDF delivery.

Payment, subscription, and entitlement restoration

Single Report unlocks one Full Review for the generated report. Pro and Business add recurring monthly Risk Check and Full Review quotas.

If a terminal technical failure prevents paid delivery, the service can regenerate the report or restore the consumed report entitlement.

Privacy and data handling

Use seller-provided Listing content only. Vacora avoids placing sensitive Listing text in URLs, analytics events, or public support copy.

  • Do not submit Seller Central private data, order IDs, case IDs, account-health private fields, product URLs, ASINs, SKUs, seller or store names, signed URLs, provider secrets, prompts, or raw AI responses.
  • Report access remains owner-scoped.
  • Support requests should use report ID and payment reference instead of raw Listing content when possible.

FAQ

Is Vacora affiliated with Amazon?

No. Vacora is not affiliated with Amazon and does not represent Amazon policy enforcement or marketplace decisions.

Does Vacora guarantee approval?

No. Vacora helps reduce wording risk, but it does not guarantee Amazon approval, control Amazon decisions, or provide legal advice.

What information is outside the service?

Account history, packaging, certificates, lab reports, supplier records, and information you do not submit are outside this Listing-content workflow.

What happens if delivery fails?

The service retries eligible generation steps. If a paid report cannot be delivered because of a terminal technical failure, the consumed report entitlement can be restored.

Contact and support

Use Contact Support for payment, delivery, billing, account, or general issues. Include the report ID, payment reference, and approximate error time, but do not send raw Listing content or private account data.

support@getvacora.com

Contact Support
TermsPrivacyTrust & transparencyStart Free Risk Check